November 01, 2005

Netfuckers.

Interesting. I bitch about our Netflix service a lot because we pay a good chunk of change for it and aren't getting the number of discs ("unlimited") we were promised. Well, looks like someone waged a class-action suit against them:

"You are receiving this notice because you were a paid Netflix member before January 15, 2005. Under a proposed class action settlement, you may be eligible to receive a free benefit from Netflix.

A class action lawsuit entitled Chavez v. Netflix, Inc. was filed in San Francisco Superior Court (case number CGC-04-434884) on September 23, 2004. The lawsuit alleges that Netflix failed to provide "unlimited" DVD rentals and "one day delivery" as promised in its marketing materials. Netflix has denied any wrongdoing or liability. The parties have reached a settlement that they believe is in the best interests of the company and its subscribers.

Netflix will provide eligible subscribers with the benefit described below, if the settlement is approved by the Court.

* Current Netflix Members: If you enrolled in a paid membership before January 15, 2005 and were a member on October 19, 2005, you are eligible to receive a free one-month upgrade in service level. For example, if you are on the 3 DVDs at-a-time program, you will be upgraded to the 4 DVDs at-a-time program for one month. There will be no price increase during the upgraded month. (If you cancel your membership after October 19, 2005 and before you receive the upgrade, you will have to rejoin to get the upgrade.)


* Former Netflix Members: If you enrolled in a paid membership before January 15, 2005 but were not a member on October 19, 2005, you are eligible to receive a free one-month Netflix membership on your choice of the 1, 2 or 3 DVDs at-a-time unlimited program. (If you rejoin after October 19, 2005 but before you receive the free one-month membership, you will receive a credit for the free month when it becomes available.)

These benefits will be provided after the Effective Date as defined in the Settlement Agreement. Your eligibility for the benefits is based on your membership status as of October 19, 2005. The full Settlement Agreement is available for review at www.netflixsettlement.com.

You have four options to respond to the proposed settlement. You have until December 28, 2005 to make your decision:

Option 1. Sign Up For The Benefit As Part Of The Settlement
To receive the benefit, you must complete the online registration process no later than February 17, 2006, at www.netflixsettlement.com. By signing up for the benefit, you waive your right to bring a separate lawsuit against Netflix concerning the Released Claims (as defined in the Settlement Agreement found at www.netflixsettlement.com).

Option 2. Do Nothing
If you do not wish to receive the benefit, do nothing. You will not receive the benefit but will remain a Class Member. You therefore waive your right to bring a separate lawsuit against Netflix concerning the Released Claims.

Option 3. Exclude Yourself From the Class
To exclude yourself from the class, you must mail a letter by December 28, 2005. By excluding yourself, you preserve your right to bring a lawsuit against Netflix concerning the Released Claims. However, you will not get the benefit described above.

Option 4. Make An Objection To The Settlement In Court
To object to the settlement, you must file legal papers in the San Francisco Superior Court by January 5, 2006.

To receive your benefit, you must register by February 17, 2006 as described above in Option 1. You will not receive any other reminders to register for the benefit. If you have registered for the benefit and your eligibility is confirmed, then you will be provided additional information by email following the Effective Date as defined in the Settlement Agreement.

After the benefit period ends, the new or upgraded level of service will continue automatically (following an email reminder) and you will be billed accordingly, unless you cancel or modify your subscription. You can cancel or modify your subscription at any time.

In addition, if the settlement is approved by the Court, Netflix will modify portions of its Terms of Use. Netflix also will refer to its Terms of Use in certain advertisements.

To get more information about the settlement and procedures, and to take options 1, 3 or 4, visit www.netflixsettlement.com."

So, we get a one-month upgrade? I think that's bullshit. They admit no wrongdoing for the fact that they don't deliver DVDs as promised, and they're allowed to continue on with their current business practices?

I suspect that our "upgrade" will merely consist of the number of movies we're supposed to have at our current level as calculated by their "one day" turnaround and normal postal service deliver.

Fuckers.

Posted by Tiffany at November 1, 2005 09:06 PM | TrackBack
Comments

I'd like to 2nd that...

FUCKERS!

*awaiting punk azz upgrade... for ONE month - smh*

Posted by: MsThing at November 2, 2005 02:49 PM

Yeah, so far as I can tell, this settlement is a pretty weak one for NetFlix members and a pretty soft punishment for NetFlix.

But then, NetFlix loves us, we are the worst at watching and returning the movies so we end up sitting on a couple of discs for a couple of weeks at a time. We're likely going to cancel the service in the next few weeks.

Posted by: Johnny Huh? at November 2, 2005 05:18 PM

I am a 40 year veteran in the ad biz. This is not about anything else but honesty. If a car manufacturer tells you that a particular model gets 40 mpg, and it gets 36 mpg you can't say oh that's still good mileage. It's about the seller delivering what he promises, In America a promise is as good as a handshake. Netflix offers a good service. They make false claims in their advertising. They need to change their advertising not their service. TRUTH in advertising is important.

Opt out of the lawsuit because Netflix doesn't agree to change their advertising LIE. Don't sell the truth for $10 of service. Make Netfix change their promise of unlimited DVDs. They can't and won't fulfill this promise and so they should change their promise.

OPT OUT and save your soul!

Posted by: Tom at November 4, 2005 12:32 AM
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