In case you were wondering, I got the COM port situation resolved. Sort of.
Yesterday morning I went into work with a renewed pisstivity at the situation and emailed tech support, detailing my frustration with getting the damned panel replaced and apparently someone was feeling magnanimous enough to just send me the damn thing. It arrived this morning.
Next problem: I can't install it. Actually, I probably could but would most likely end up breaking something else in the process. I called our tech people (Take 2) and asked if I could send it to them and have them install it. After all, we do pay them thousands of dollars each year to keep them on retainer for these sorts of situations. I was given a brief runaround and then was told that they would find me someone local to come install it.
My contact calls me back a couple hours later and tells me that he got me confused with "The Tiffany in Cincinnati" and didn't know of a technician in our area that would do non-warranty service -- but he would keep looking.
By end of day today I heard nothing.
So, what good are they? They never follow up on anything urgent unless there's additional money involved. I bet you that I can go into the office tomorrow, make one phone call and have the whole thing solved...but we pay other people to do that for us!
Posted by Tiffany at September 22, 2005 05:54 PM | TrackBack