My CitiBank Visa account has been paid off for months. After the fact they credited to me a $10.00 credit for signing up for paperless billing (like two years ago).
When I requested my $10.00 credit payable to me to close the account off once and for all I recieved a letter from the generic computer customer person thingie "S. Larson" that since my account was closed, blah blah blah. No check for me.
So why three months later do I recieve a $5.00 check in the mail reading "Below is arefund check for the credit balance on your account"?
Um...do the monkey processing the incoming mail scan for keywords and just print out whichever letter matches those? Then when they audit their shit later on they figure out that they owe people money?
Sounds bass-ackwards to me.
Posted by Tiffany at June 25, 2005 11:51 AM